Shipping policy

🚚 Shipping Times

Please note that delivery timeframes are estimates and begin from the date your order is shipped, not the date it is placed. Occasional delays may occur due to high order volume, customs processing, or carrier delays outside of our control.

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💸 Shipping Rates

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📍 Order Tracking

Once your order ships you will receive a confirmation email containing your tracking number. You can use this to track your order at any time.

Please allow 3–5 business days after receiving your shipping confirmation for tracking information to update.

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🌍 Where We Ship

We currently ship to addresses within the United States only.

We are working on expanding our shipping destinations in the future — stay tuned!

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📬 Lost or Missing Orders

If your order has not arrived within 20 business days of your shipping confirmation please contact us at kittykollectsbiz@gmail.com with your order number and we will investigate immediately and make it right.

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📦 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item please contact us within 7 days of delivery at kittykollectsbiz@gmail.com with:

• Your order number
• A photo of the item and packaging

We will send a replacement or issue a full refund at no cost to you.