Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kittykollects.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kittykollects.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kittykollects.shop.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kittykollects.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kittykollects.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kittykollects.shop.

Returns & Refunds 🐾

Your satisfaction is our priority — and so is your cat's!

We want every KittyKollects order to put a smile on your face. If something isn't right we'll do everything we can to make it right.

✅ Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

  • Item is unused and in its original packaging
  • Item arrived damaged or defective
  • You received the wrong item
  • Item does not match the product description

❌ Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or opened
  • Items returned after 30 days of delivery
  • Items damaged due to misuse or improper handling

 

📦 How to Start a Return

  1. Email us at kittykollectsbiz@gmail.com with your order number and reason for return
  2. We'll respond within 1–2 business days with return instructions
  3. Once we receive and inspect the returned item we'll process your refund within 5–7 business days

 

💸 Refunds

  • Approved refunds are issued back to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • If your item arrived damaged or defective we'll send a free replacement or issue a full refund — your choice

 

📬 Damaged or Wrong Items

If your order arrived damaged, defective, or incorrect please email us at kittykollectsbiz@gmail.com within 7 days of delivery with:

  • Your order number
  • A photo of the item and packaging

We'll resolve it immediately at no cost to you.

 

Still have questions? Reach out at kittykollectsbiz@gmail.com — we're always happy to help. 🐱

— The KittyKollects Team

Shipping Protection Policy 🛡️

Last Updated: August 18, 2026

At KittyKollects, we want your order to arrive safely and in perfect condition. For added peace of mind, customers may choose to add Shipping Protection for $2.99 at checkout.

What Shipping Protection Covers

Shipping Protection is designed to protect your order against certain issues that may occur while your package is in transit, including:

  • Lost packages: Your package is confirmed as lost in transit and cannot be located.

  • Damage during transit: Your order arrives damaged as a result of the shipping process.

  • Stolen packages: Your tracking information shows the package was delivered, but it was stolen after delivery.

What Happens If There Is a Problem?

If your order is covered by Shipping Protection, please contact us as soon as possible at support@kittykollects.shop with:

  • Your order number

  • The name and email address used for the order

  • A description of the issue

  • Photos or other documentation when applicable

For damaged orders, photos of the damaged product and packaging may be required so we can properly review the claim.

After reviewing your claim, KittyKollects may provide a replacement or another appropriate resolution depending on the circumstances.

Claim Timeframe

Shipping Protection claims should be submitted within 7 days of the tracking information showing delivery for stolen packages, or within 7 days of receiving a damaged package.

For packages that appear to be lost in transit, please contact us after the carrier's tracking information indicates that the package is lost or has stopped moving for an extended period.

Important Information

Shipping Protection is an optional service offered at checkout for $2.99 per order.

Shipping Protection does not guarantee delivery by a specific date and does not cover delays caused by the carrier, weather, customs, or other circumstances outside of KittyKollects' control.

Shipping Protection also does not cover issues caused by an incorrect or incomplete shipping address provided by the customer.

If tracking shows that a package was delivered to the shipping address provided at checkout, customers should first check with household members, neighbors, building management, and the carrier before submitting a claim for a missing package.

Claims may be denied when there is evidence of fraud, abuse, or intentional misuse of the Shipping Protection program.

Returns and Refunds

Shipping Protection does not replace or modify KittyKollects' standard return, refund, or cancellation policies. Those policies continue to apply to product-related issues that are unrelated to shipping damage, loss, or theft.

Contact Us

If you have questions about Shipping Protection or need to submit a claim, please contact us:

KittyKollects
Website: KittyKollects.shop
Email: support@kittykollects.shop